Shipping Policy

Welcome to Kaneko Beauty! We want to make sure your shopping experience is smooth and satisfying. This Shipping Policy explains how we process, ship, and deliver your orders.

1. Order Processing Time

• All orders are processed within 1–3 business days (excluding weekends and holidays).

• You will receive a confirmation email once your order is placed and another email with tracking information once your order has been shipped.

• During high-demand seasons or promotions, processing times may take slightly longer.

2. Shipping Time

Shipping times vary depending on your location:

• Domestic Orders: Estimated delivery within 5–10 business days.

• International Orders: Estimated delivery within 10–20 business days, depending on customs clearance and destination country.

Please note: These are estimated times and may vary due to external factors such as weather, customs delays, or courier issues.

3. Shipping Costs

• Shipping fees are calculated at checkout based on your location and the weight of your order.

• Occasionally, we offer free shipping promotions — these will be clearly stated on our website or during checkout.

4. Order Tracking

Once your order is shipped, you will receive an email containing a tracking number and a link to track your package in real-time.
If you haven’t received tracking details after 5 business days, please contact our support team.

5. Wrong Address Disclaimer

Please ensure your shipping address is entered correctly during checkout.
We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

If you realize an error, contact us immediately at kanekostores@gmail.com, and we’ll do our best to assist before your order is shipped.

6. Delayed or Lost Packages

In rare cases, shipping may take longer due to factors beyond our control (such as customs, carrier delays, or natural events).
If your package appears lost or delayed, please reach out to us — we’ll work with the shipping provider to resolve the issue promptly.

7. Customs and Import Taxes (for International Orders)

Buyers are responsible for any customs duties, import taxes, or local fees imposed by their country.
Unfortunately, we have no control over these charges and cannot predict their cost.

8. Contact Us

If you have any questions regarding shipping or need help tracking your order, please contact us at:

📩 Email: kanekostores@gmail.com
🏬 Store Name: Kaneko Beauty