Shipping policy
Shipping Policy
Last Updated: March 31, 2026
At Kaneko Beauty, we are committed to delivering your order with care, precision, and efficiency. Please review the details below regarding our shipping process.
1. ORDER PROCESSING
All orders are processed within 1–3 business days (excluding weekends and holidays).
Once your order has been processed, you will receive a confirmation email with tracking information.
Please note:
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Orders placed after 12:00 PM (local time) may be processed the next business day
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During peak periods (sales, holidays, or product launches), processing times may be slightly extended
2. SHIPPING DESTINATIONS
We currently ship to:
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Canada
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United States
3. ESTIMATED DELIVERY TIMES
Delivery times vary based on your location:
Canada
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Standard Shipping: 2–7 business days
United States
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Standard Shipping: 5–10 business days
International
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Standard Shipping: 7–15 business days
Please note that these are estimated delivery times and may vary due to carrier delays, customs processing, or external factors beyond our control.
4. SHIPPING RATES
Shipping costs are calculated at checkout based on your location and selected shipping method.
We may offer:
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Complimentary shipping promotions during special events
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Free shipping on orders over a specified threshold (when applicable)
5. ORDER TRACKING
Once your order has shipped, you will receive a tracking number via email.
Please allow up to 24–48 hours for tracking updates to appear.
6. CUSTOMS, DUTIES & TAXES
For international orders:
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Customers are responsible for any customs duties, import taxes, or additional fees imposed by their country
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These charges are not included in the purchase price or shipping cost
Kaneko Beauty is not responsible for delays caused by customs.
7. INCORRECT ADDRESSES
Please ensure all shipping details are accurate at checkout.
Kaneko Beauty is not responsible for:
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Orders shipped to incorrect or incomplete addresses provided by the customer
If you notice an error, please contact us immediately at kanekostores@gmail.com.
8. LOST, STOLEN, OR DELAYED PACKAGES
Once an order has been shipped, Kaneko Beauty is not responsible for:
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Lost or stolen packages
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Delays caused by the shipping carrier
If your package is marked as delivered but not received, we recommend contacting the carrier directly.
However, we will always do our best to assist you.
9. DAMAGED ITEMS
If your order arrives damaged, please contact us within 48 hours of delivery at kanekostores@gmail.com with:
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Your order number
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Photos of the damaged item and packaging
We will review and resolve your request promptly.
10. ORDER CHANGES & CANCELLATIONS
Orders cannot be modified or cancelled once they have been processed.
If you need assistance, please contact us as soon as possible.
11. CONTACT US
For any shipping-related inquiries, please contact:
Email: kanekostores@gmail.com
Business Name: Kaneko Beauty
We are here to ensure your experience is seamless from checkout to delivery.